General Terms and Conditions (GTC)
These General Terms and Conditions apply to events, offers and paid services of Reatch, Kuttelgasse 7, 8001 Zurich, Switzerland, unless otherwise agreed in writing in individual cases.
1. Provider
Reatch! Research. Think. Change.
Kuttelgasse 7
8001 Zurich
Switzerland
Email: info@reatch.ch
2. Scope
These GTC apply to registrations, bookings, ticket purchases, and participation in events, workshops, lectures, seminars, excursions, and similar offers provided by Reatch via the website or other channels. The provisions on prices, payment and cancellation do not apply to free offerings.
3. Registration and Conclusion of Contract
Registration for an event may take place online, in writing, or through a booking system used by Reatch (e.g. WIX Events). A contract is concluded upon confirmation of registration or successful completion of payment.
4. Prices and Payment
The prices published at the time of booking shall apply.
Payments may be made using the following payment methods in particular:
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Credit card
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Other payment methods displayed during the payment process
The additional terms and conditions of the respective payment provider shall also apply.
5. Withdrawal / Cancellation by Participants
Cancellations must be made in writing or by email to info@reatch.ch.
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Up to 14 days before the start of the event: free cancellation
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13 to 7 days before the start of the event: 50% of the price is due
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Less than 7 days before the start of the event or no-show: full price is due
Replacement participants may be accepted with prior approval from Reatch.
6. Changes / Cancellation by Reatch
Reatch reserves the right to postpone, modify, or cancel events for important reasons, in particular in cases of insufficient participant numbers, illness of speakers, safety reasons, or force majeure.
Participation fees already paid will be refunded in such cases. Any further claims are excluded.
7. Programme Changes
Changes regarding venue, schedule, procedure, speakers, or programme content remain reserved, provided that the overall character of the event is maintained.
8. Participation and Conduct
Participants undertake to behave respectfully towards others and to comply with any house rules or safety instructions.
9. Liability
Participation is at the participant’s own responsibility. Reatch shall only be liable for damages caused intentionally or through gross negligence, to the extent permitted by law.
Reatch accepts no liability for personal belongings, travel expenses, or accommodation costs, to the extent permitted by law.
10. Photo, Video and Media Recordings
Photo, audio, or video recordings may be made during events. These may be used by Reatch for documentation, communication, or marketing purposes. Anyone who does not wish to be photographed or recorded should inform the organising team when registering or on site.
11. Data Protection
The processing of personal data is carried out in accordance with the separate Privacy Policy available on the Reatch website.
12. Technical Platforms / WIX
For bookings and website functions, services provided by WIX.com Ltd. or affiliated companies may be used. Data may therefore be processed outside Switzerland. Further information can be found in the Privacy Policy.
13. Severability Clause
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
14. Applicable Law and Place of Jurisdiction
Swiss substantive law shall apply exclusively. The place of jurisdiction is Zurich, to the extent permitted by law.